CLIENT CARE AND SUPPORT SERVICES
Our systems are rock solid and our clients, after initial training, rarely call us except to learn about a new feature. Our implementation specialists will have your school up and running within 24 hours of receiving your student file. We provide additional guidance in areas of public relations and best practices for the use of K12 Alerts®. Once you become a client you are part of the K12 Alerts® family of schools and become a strategic partner in every sense. We are available whenever you need assistance. For us, Thanksgiving is just another work day.
WHAT DEFINES OUR CLIENT SERVICES
VALUE - Every client receives personal attentive services. There are no additional hidden service fees. No client is too small to receive personalized and timely, attentive service.
PARTNERING - Once you become a K12 Alerts® client you are a strategic partner in every sense. With our clients input, we develop new features and implement them quickly and on a routine basis.
LISTENING - We pride ourselves on listening to our clients. We have developed over 50 new features and implemented them quickly with your input and by listening and paying attention to what you say and do not say. Listening is what a partnership is about and we LISTEN, just ask our clients.
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